We are approaching the
digital business era where enterprise architecture (EA) has tremendous value to
offer. The practice of EA has evolved over the past few years, yet, most
EA programs do not have structured approach to measurement and reporting.
They fail to communicate their performance and value to the enterprise.
Some of these organizations EA is seen as a
staff function that is hard to be measured. Other organizations are not very
clear what to measure the EA program alignment with projects or the EA process quality
and value.
According to Forrester, “A
small set of contextually relevant metrics puts the EA program in the context
of organization goals and outcomes”. Forrester has developed an Enterprise
Architecture Balanced Scorecard (EABSC) with the following four perspectives:
- Health. Intended to measure the current fitness level of a
tech management organization and the technology landscape it supports with
the support of the EA practice.
- Service. Intended to measure how EA can help the tech management in delivering services through the use of reference architectures and patterns and projects architecture review.
- Outcome. Intended to measure direct contributions to
business outcomes.
- Agility. Intends to measure the EA agility and responsiveness
to rapidly changing business needs architectures for technology, service,
and application portfolios.
I liked the Forrester approach
so much. I do agree with Forrester that there is no excuse for not measuring
your program. I will certainly use this balance scorecard to select metrics to measure my EA program in the future.
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